If this does not solve the problem, it is recommended that you verify the WiFi environment. We advise you to first set your WFi channel to “Auto” if this is not already its setting. It may be necessary to change the WiFi channel in the settings of your residential gateway box (or WiFi router). If there are many WiFi networks around your home, it is possible that the channel used by your residential gateway box is congested. When you are asked for your WiFi network password, be careful to avoid errors: it may contain upper-case and lower-case characters that you might have typed in improperly.ĭ. Check to see whether the WiFi channel used by the residential gateway box is congested Note: Security protocol WPA2 PSK AES is prefererdĬ.

spaces in the name of the WiFi (or SSID) network and in the WiFi password.

the name of the WiFi (SSID) network and the password together must not exceed 45 characters in length.the characters “+” and “&” in the WiFi password during the initial installation (after installation and the first update, these characters are accepted).WPA-CCMP security protocol (activated by default on certain free residential gateway boxs).WPA-TKIP security protocol (this protocol is no longer supported by the WiFi Alliance).N.B.: for its WiFi connection, the Link does not support the following: If this is not true, please restart your residential gateway box.ī. Ensure that your phone is properly connected to your residential gateway box WiFi and that you can browse the Internet. Follow our Link positioning advice if necessary.Ī. If this is not the case, we invite you to reboot the Link.Ĭheck that the Link is properly positioned to have WiFi connection to the residential gateway box (or the WiFi router). The Link should turn off when it’s unplugged in order to check that it is actually in “installation” mode.

Check to see that the Link is plugged directly into a wall outlet with the adaptor of the corresponding country and that the light comes on (either a steady light or a flashing one).ī. If you are using an Android version 6.0 phone, you need to enable location services (the term varies depending on the phone: location/position/geolocation, etc.).Ī. Note that the only way you can perform the installation is by using an iPhone or Android mobile phone.ī. Force close the Somfy Protect mobile application (on Apple/on Android). We invite you to follow the following steps in the order shown:Ī. Installing the Link is the prerequisite first step in installing the Home Alarm system. In fact, without the Link being installed, none of the devices can be installed. Installing the link has not been successful: you are stuck on one of the steps.

Acrylic wifi home android